Returns & Refunds
When a purchase is faulty or damaged we will cheerfully refund your money or exchange the product upon presentation of your proof of purchase. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return.
Please note that the delivery charge will only be reimbursed when 'The Grogfather' is at fault. That is, if the wrong product is delivered, there is a fault with the product (including any damage caused in transit). In all other circumstances, including 'change of mind', the delivery charge will be deducted from the refund to the customer.
If you change your mind then please call 'The Grogfather'. Exchanges are possible at 'The Grogfather’s' discretion. For exchange of a delivered product, unfortunately additional delivery charges will be incurred at your expense. All 'change of mind' returns must be in their original condition and packaging.